IT backup service

IT provides data and email backup and recovery services for centrally managed systems and servers. Backup and recovery services are also offered for college- and department-owned servers.

The service is limited to University servers that meet certain eligibility requirements. Backup services for desktop systems are not provided centrally.

Cost

The IT backup service uses a flat fee tiered pricing system:

• $100 annually for up to 250GB
• $50 annually for each additional tier of up to 250GB.

Charges will be adjusted annually based on average usage.

Examples:

• Backing up 190GB: $100 annually (only using a portion of the first 250GB tier)
• Backing up 410GB: $150 annually ($100 for the first 250GB tier; $50 for the 160GB used in the second 250GB tier)
• Backing up 750GB: $200 annually ($100 for the first 250GB tier; $50 each for the second and third 250GB tiers).

Service details

• Real-time data recovery capabilities.
• Support for many popular operating systems.
• Full backups are performed one weekend per month.
• Level 1 incremental backups are performed all other weekends each month.
• Incremental backups are performed daily.
• Backups will begin each day at a mutually agreeable time.
• Data backups are retained for three months using a 90-day rolling window.
• Email server backups are retained for two weeks.
• Backup sets are stored on site or on "nearline" disk or tape and are always available for recovery operations by server administrators.
• Daily status messages will be sent. Backup failures require customer follow-up with IT.

Using the service

To request use of the IT backup service, a server administrator should submit a Help Request to the IT Support Center. The following information is required in the request for each server:

• Operating system
• Processor type
• Processor architecture (i.e., 32-bit or 64-bit)
• IP address
• Fully qualified domain name
• Directory paths to be backed up (examples: C:\, F:\Backups, or /, /opt, /home, etc.)
• Approximate time of day the daily backups should start
• Contact information for the server's administrator:
  • Name
  • Email address
  • Telephone number
  • Department/college name
• Billing information
  • Purpose code
  • Approver name
  • Approver email address